What is your return policy?

Return Policy for Beauty by Brooksie

At Beauty by Brooksie, we strive to ensure our customers are satisfied with their purchases. However, if you need to return a product, please review our return policy below:

1. Eligibility for Return: Only unopened and unused products are eligible for return. Products must be returned within 14 days of receiving them.

2. Non-Refundable Items: We do not offer refunds on any products. This includes all items, with a specific emphasis on eyelashes, which are non-refundable under any circumstances.

3. Exchange or Credit Only: Eligible products can be exchanged for another product or a store credit only. No cash refunds will be provided.

4. Return Process: To initiate a return, please contact our customer service team with your order details. Once your return is approved, you will receive instructions on how to send the item back to us.

We appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact us.

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