What is your return policy?

Return Policy for Beauty by Brooksie

At Beauty by Brooksie, we strive to ensure our customers are satisfied with their purchases. However, if you need to return a product, please review our return policy below:

1. Eligibility for Return: Only unopened and unused products are eligible for return. Products must be returned within 7 days of receiving them.

2. Non-Refundable Items: We do not offer refunds on any products. This includes all items, with a specific emphasis on eyelashes, which are non-refundable under any circumstances.

3. Exchange or Credit Only: Eligible products can be exchanged for another product or a store credit only. No cash refunds will be provided.

4. Return Process: To initiate a return, please contact our customer service team with your order details. Once your return is approved, you will receive instructions on how to send the item back to us.

We appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact us.

What are your hours of Operation?

Sunday: Closed

Monday: Closed

Tuesday: 11am to 5pm

Wednesday: 11am to 5pm

Thursday: 11pm to 5pm

Friday: 9am to 5pm

Saturday: 9am to 5pm

Can me and my friend book an appointment at the same time?

I am the only esthetician in the suite, I am unable to accommodate multiple clients at the same time. Each appointment is dedicated to one client at a time to ensure the best quality service and personalized attention. Therefore, all appointments must be booked separately. I appreciate your understanding and look forward to working with you!"

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